How Guided Path reviews work

Who can review

• Only the customer of a real job that's finished, from a private link sent for that job. One review per job.
• “Matched by Guided Path” means we connected the homeowner with the contractor. “Verified customer” means a customer the business served directly.
• People who work for a business, and Guided Path staff, can't review it.
• Reviewers can update their review for 90 days, for example after a problem is fixed.

What we promise

• Every customer is asked the same way, whatever happened on the job. We never ask only happy customers.
• Every review is published, good or bad, newest first. The star rating is the average of all of them.
• Nothing is ever given in exchange for a review: no money, discounts or gifts.
• Businesses can't edit, hide or pay to remove a review. They can post one public reply.
• Guided Path earns fees from contractors in its network. That never changes which reviews are shown.
• We show a reviewer's first name and last initial, or “Verified customer” if they prefer. Never an address.

The only reasons a review comes down

• Swearing, threats or hateful language
• Someone's private information (phone, address, etc.)
• Not about this job (spam, ads, or about someone else)
• Written by the business, its staff or family, or someone with a conflict
• The reviewer asked us to take it down

A business can report a review it believes breaks one of these. It stays up while Guided Path looks, and a bad rating alone is never a reason. A review that comes down stops counting toward the star rating.

Questions or concerns: help@guidedpathhomeservices.com