Guided Path app
How can we help?
Email us at help@guidedpathhomeservices.com. A real person from our family-run team in Freeland, Michigan answers, usually the same business day.
How do I sign in?
Open the app and sign in with the email and password for your business, or the email your boss invited. Forgot your password? Tap “Forgot password?” on the sign-in screen.
Who is the app for?
Licensed contractors and the people on their team. Homeowners never need the app: estimates, invoices and visit updates reach them by text or email and open in any web browser.
How do I learn the app?
After you sign in, open More → Setup & how-to guide, or ask the chat helper in the corner of any screen. You can also read everything the app does.
How do I delete my account?
In the Guided Path app: owners, admins and dispatchers go to More → Business profile → Delete my account; technicians go to More → Account → Delete my account; homeowners go to Account → Delete my account. It asks you to confirm and signs you out. No app? Email help@guidedpathhomeservices.com from your account's email with “Delete my account” and we'll do it for you, usually the same business day.
What's deleted right away: your sign-in (it can never be used again), your cell number, home address, photo and marketing choices, your phone notifications and your Google Calendar connection. You're taken off the team and off any unfinished job.
What's kept: your name on the business's own records (time punches, who did which job, payments you took), and the business's jobs, customers, estimates and invoices. Those belong to the business you worked for, and payroll and tax law require keeping them.
If you're the only owner: deleting your account also closes the business. Nobody can sign in to it any more, new leads and online booking stop, its Guided Path plan is cancelled, and customers on its maintenance plans stop being charged after the period they paid for. Its records are kept, locked, for up to 7 years only because tax, payroll and consumer-protection law require it. If it has nothing the law says to keep (no jobs, payments or time punches), you can choose to delete everything instead. A Home Care Plus plan on the same sign-in is cancelled with it.
If you're a homeowner: your profile, your home vault and your quote-check and claim history are erased, and a Home Care Plus plan is cancelled so you're not charged again. Text and audit records are kept with your details removed, for compliance.
What about my privacy?
Read our privacy policy and terms. The app doesn't track you for advertising. We use a Facebook ad pixel on our marketing pages to see whether our ads work. It never loads inside the app, on your account pages, or on estimates, invoices and other pages a business sends you. The AI features (AI estimate and invoice drafts, the chat helper, voice-to-text) send what you type, say or attach, plus the job details they need, to Anthropic, and voice recordings to OpenAI, to produce the draft or answer. The app asks you once before your first AI use.